Privacy Policy
Effective Date: February 2026
Q Labs Diagnostics (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of patient information. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you use our website or diagnostic services.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Phone number
- Email address
- Address
- Age and gender
Medical Information
- Test prescriptions
- Diagnostic test results
- Health history (if required for testing)
Payment Information
If online payment is enabled:
- Transaction details
- Billing information
(Payment card details are processed securely by third-party payment gateways and are not stored by us.)
Technical Information
- IP address
- Browser type
- Device information
- Cookies and usage data
2. How We Use Your Information
We use your information for:
- Processing test bookings
- Conducting diagnostic services
- Generating and delivering reports
- Corporate health screening management
- Customer support
- Regulatory and legal compliance
- Improving our services
We do not sell or rent your personal or medical data.
3. Confidentiality of Medical Data
Your diagnostic reports and medical information are treated as strictly confidential.
Access is limited to:
- Authorized laboratory personnel
- Medical professionals involved in testing
- Regulatory authorities (if legally required)
We implement reasonable technical and organizational safeguards to protect sensitive data.
4. Data Sharing
We may share information only in the following cases:
- With authorized medical professionals
- With corporate clients (only summary reports where applicable)
- With government authorities if required by law
- With payment processors for transaction processing
We do not share medical data for marketing purposes.
5. Data Retention
We retain patient records as required under applicable Indian healthcare and laboratory regulations.
After the required retention period, data may be securely deleted or anonymized.
6. Cookies & Website Tracking
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Enhance functionality
You may disable cookies in your browser settings.
7. Data Security
We use reasonable security practices including:
- Secure servers
- Access controls
- Encrypted communication (SSL)
- Restricted staff access
However, no online system can guarantee 100% security.
8. Your Rights
You may:
- Request access to your personal information
- Request correction of inaccurate data
- Request deletion where legally permissible
Requests can be made using the contact details below.
9. Third-Party Services
Our website may use third-party services such as:
- Payment gateways
- Analytics tools
- Hosting providers
These providers operate under their own privacy policies.
10. Children’s Privacy
Our services are not directed at minors without parental or guardian supervision.
11. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.
12. Contact Information
Q Labs Diagnostics
Shaikpet, Hyderabad
Phone: 9063222152
Phone: 8520004903